Terms of Use

1. What Bilu is, and what it is not

Bilu translates spoken conversation. Machine translation makes mistakes, and some language pairs are marked Beta in the App because we have tested them less. Do not rely on Bilu where a mistake could cause harm: not for medical, legal, financial or safety decisions, and not in an emergency. Use a qualified human interpreter for those.

2. Using it fairly

Talk mode speaks your side aloud so the other person knows a translator is running. When you use Listen mode on people around you, you are responsible for doing so lawfully where you are. Do not use the App to break the law, to harass anyone, or to try to disrupt, copy or reverse-engineer the service.

3. Minutes

• Bilu is paid by the minute of translated speech the App plays. Listening, waiting and silence are not charged.
• Minutes you buy never expire. They stay on your account until you use them.
• Free minutes (the 10 minutes to try and any monthly or gift minutes) are used before paid ones and may end on the date shown in the Wallet.
• Beta testers: if you switch on "Bilu beta tester" and both people agree to record a conversation, you receive 2 minutes for every recorded minute of conversation, up to a monthly limit. These minutes end 12 months after they are given. We may change or end the beta program at any time; minutes already given stay yours.
• Your minutes live on your account on this phone. To keep them on a new phone, use "Keep my minutes on a new phone" (Sign in with Apple). If you delete the App without it, or use Settings → Delete my data, unused minutes are lost.

4. Payments and refunds

Purchases are made through the Apple App Store or Google Play and are governed by their terms. Minutes are not refundable by us, except where the store's own refund policy or the law where you live gives you a right to one. A refund request goes to Apple or Google, who decide it. If you ask Apple for a refund, you agree that we may tell Apple how many of the purchased minutes you have used, so that Apple can take it into account. Minutes from a refunded purchase are removed from your Wallet.

5. The service

We work to keep Bilu available and accurate but we do not promise that it will always be available, error-free, or that every language pair will stay supported; languages and voices depend on services we use and may change. We may change or end features, with notice in the App where it matters to you. If we ever end the service entirely, we will say in the App how unused paid minutes are handled.

6. Privacy

How we handle data is in the Privacy Policy at https://bilutalk.com/privacy. In short: we do not record or store your conversations, unless you join the Bilu beta tester program and both people agree on screen.

7. Liability

To the extent the law allows, the App is provided "as is", and we are not liable for indirect or consequential loss, or for decisions made on the basis of a translation. Our total liability to you is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits rights you have as a consumer that cannot be limited by agreement.

8. Ending

You can stop using the App at any time and delete your data from Settings. We may suspend an account that abuses the service (for example, repeated attempts to obtain free minutes), after a message to the account where we can send one.

9. Law

These terms are governed by the laws of the Emirate of Abu Dhabi and the federal laws of the United Arab Emirates, and disputes go to its courts, unless the law where you live gives you the right to use your local courts.

10. Changes

We will post changes here with a new effective date; material changes are announced in the App.